Refund Policy

All sales are final. We do not offer refunds or exchanges for change of mind or incorrect purchases.

Due to hygiene regulations, we do not accept returns or exchanges on beauty products, tooth gem products, tools, or accessories.

If your order arrives damaged or you receive an incorrect item, please contact us within 5 days of delivery at [your email] with your order number and clear photos. If approved, we will offer a replacement or store credit only (no refunds).

Please ensure all digital purchases are made carefully and intentionally. All purchases of digital goods (including training courses, eBooks, downloads, or guides) are non-refundable and non-transferable. Access is granted immediately upon purchase, which voids eligibility for return or cancellation.

Claims for faulty or incorrect items must be made within 5 days of delivery, with photographic evidence. Items must be unused and, where applicable, in their original packaging.

We are not responsible for delays, lost or stolen parcels once dispatched. It is the customer’s responsibility to ensure accurate shipping details at checkout. Returned or unclaimed parcels will not be refunded or re-shipped.

If you need help with your order, reach out to us via email: contact@summonthesirens.com.au